How does this work?

First, choose your favorite design. Check out by making your payment via Paypal. If you'd like us to customize fonts or texts, that is no problem. We can make those needed changes for you during the proofing process. Nothing is printed without your approval. Once you have made your payment, you will be directed to email your photo(s) to us along with your personalized card information. Once we receive your order along with your photos, you should receive an e-mailed proof within 1-2 business days. We will make any corrections or changes as needed. If you are requesting major design changes that include different color schemes or design elements, proof updates will often take 2-3 business days. If you decide to cancel your order after your proof has been completed but prior to printing, you will be refunded all but $25 to cover our designer's time.

I approved my order, when will I receive the items?

From the time you finalize your proof , it will take approximately 5-7 business days for your order to arrive (within the US). Photo cards will arrive within a few days. We encourage you to place your order well in advance of your event. Keep in mind, we do not have ultimate control over our shipping vendors, and delivery times are NOT guaranteed. If you have time limitations, please utilize our design only service. We do not provide refunds for late packages. Again, please order in plenty of time prior to your event.

What if I have a problem with my order once I've received it?

Please contact us at twofriendsdreamdesign@gmail.com. If the error was made by Two Friends Dream Design AFTER the proofing process was completed, we will reprint at our cost. We do reserve the right to request the cards in error be returned to us prior to a reprint. We do not offer free reprints or refunds for errors that were present but not caught during the proofing process. Please be aware that we are not responsible for color variances in computer monitors. The color on your screen may not be identical to the printed product. Please read through our FAQ's as well, as that may answer any question you may have about reprinting and correcting orders.

• Is there a minimum order?
  Yes, we ask that you order a minimum of 25 cards.
  
  
• What type of paper are the cards printed on?
  You can choose between standard high-quality professional photo paper or press-printed cardstock.
  
  
• What are my options for getting the photograph to you?
  You can e-mail us your digital photographs, scan a traditional photograph or send a traditional photograph via postal mail. If you are sending us a photograph, we will not be held liable for misdirected or damaged mail. Once we are complete with your photo, it will be returned to you with your order.
  
  
• What resolution should my digital photo be?
  We recommend no smaller than 1800x1200. If the photo is scanned, you need to be sure that it is scanned at a minimum of 300dpi with 600dpi being preferred.
  
  
• Do I need to edit my photographs before sending them?
  No, we have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. For the best results, we prefer to receive the unaltered original photos.
  
  
• What if I'd like to see more than one design proof?
  We will show up to one additional design proof. Any futher proof requests will incur a $15 fee to cover our designers time. This fee will be paid prior to the proof being completed.
  
  
• Can I use a professionally taken photograph?
  Yes, with written consent of the photographer or photographing agency.
  
  
• Are envelopes included with my order?
  Yes, they are inlcuded at no additional cost.
  
  
• What methods of payment do you accept?
  We accept Paypal, where all credit cards are accepted.
  
  
• When will my order arrive?
  From the time you finalize your proof (applies to US orders only), it will take approximately 5-7 business days for your order to arrive. We encourage you to place your order well in advance of the event. Keep in mind, we do not have ultimate control over our shipping vendors and delivery times are NOT guaranteed. We do not provide refunds for late packages. Please order in plenty of time prior to your event.
  
  
• What if there is an error on the items once I receive the order?
  If there is a need for correction and reprinting, it will be done at the cost of the customer. We have no limit on the number of proof revisions we will provide for free (we're not perfect and we need your set of eyes!), but once you approve the proof, you are responsible for the final product. We strongly encourage you to scrutinize every detail of each proof that you receive. If the error is ours and follows the proofing process, we will reprint the items at our own expense. We do reserve the right to request the items be returned. When return shipping is required, we will reimburse the customer for the cost of first class shipping. Please understand that we cannot account for differences in color between our monitor and yours. A difference in color/shade between your online proof and the printed card does not constitute an error on our part. Also, the quality and color of the photos is only as good as what we have to work with. Poor photo quality also does not constitute an error on our part. Please read our photo requirements for further information.
  
  
• If I'm not pleased, can I have a refund?
  We only issue refunds under two conditions. First, there must be an error on our part that occurred after the proofing process. Second, the cards must be returned to us prior to the refund being submitted. If a refund is requested after a proof has been completed but before printing, a refund will be issued MINUS a $25.00 design fee.